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# Shipping Policy
Thank you for shopping with Safe Care Store. We know that when you order health, mobility, or personal care products, timing matters — for you or for the person you're caring for. Below is everything you need to know about how we ship.
## Where We Ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time we do not ship to U.S. territories, P.O. boxes for oversized items, or international addresses.
Some large or heavy items — such as hospital beds, mobility scooters, and oxygen equipment — may have delivery restrictions in certain areas. If we cannot deliver to your address, we will contact you and issue a full refund.
## Shipping Methods and Delivery Times
All orders are shipped via **DHL**.
**Standard Shipping** | 5–9 business days |
**Express Shipping** | 3–5 business days |
Delivery estimates are calculated in **business days** (Monday through Friday, excluding federal holidays) and begin from the date your order ships, not the date you place it.
## Order Processing
Orders are processed within **1–2 business days** of payment confirmation. Orders placed after 12:00 PM ET, on weekends, or on federal holidays begin processing the next business day.
If an item is delayed beyond the timeframes above, we will notify you by email and give you the option to either accept the revised delivery date or cancel your order for a full refund.
## Shipping Costs
- **Free Standard Shipping** on all orders over **$150 USD** (calculated on the order subtotal, before taxes)
- Orders under $150 receive standard shipping at the rate shown at checkout
- Express Shipping is available at the rate shown at checkout, regardless of order value
- Oversized or freight items may carry an additional handling fee, which will always be shown before you complete your purchase
Applicable sales tax is calculated at checkout based on your delivery address.
## Order Tracking
Once your order ships, you will receive an email with a DHL tracking number. You can track your package directly on the DHL website.
If you have any questions about your order, you can:
- Reply to your confirmation email
- Chat with us on our website
- **Call us at +1 (844) 298-4099** — our line is available 24/7
## Delivery Issues
**Incorrect address.** Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.
**Lost or stolen packages.** If tracking shows your package as delivered but you have not received it, contact us within 7 days of the delivery date. We will open an investigation with DHL and work with you toward a resolution.
**Damaged in transit.** If your item arrives damaged, contact us within 48 hours of delivery with photographs of the packaging and the product. We will arrange a replacement or refund at no cost to you.
## Contact Us
**Safe Care Store**
Website: safecareonline.com
Phone: +1 (844) 298-4099 (24/7)
