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# Terms and Conditions
Welcome to Safe Care Store. These Terms and Conditions ("Terms") govern your use of safecareonline.com (the "Site") and any purchase you make from us. Please read them carefully.
By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
## 1. Who We Are
The Site is operated by Safe Care LTD, located at 1121 6 Ave Sw, Calgary, AB T2P 5J4, Canada ("Safe Care Store," "we," "us," or "our").
## 2. Eligibility
You must be at least 18 years old and able to form a binding contract to purchase from the Site. By placing an order, you confirm that you meet these requirements and that all information you provide is accurate and complete.
## 3. Products and Health Information
**Our products are consumer health, personal care, mobility, and medical supply products sold at retail.**
**No medical advice.** Content on the Site — including product descriptions, blog posts, guides, and responses from our customer service team or virtual assistant — is provided for general informational purposes only. It is **not medical advice** and is not a substitute for consultation with a qualified healthcare professional.
Always seek the advice of your physician, pharmacist, or other qualified health provider regarding a medical condition, before starting or changing any treatment, and before using any product for a specific health purpose. Never disregard or delay professional medical advice because of something you read on this Site.
**FDA statement.** Statements regarding dietary supplements and similar products have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
**Follow manufacturer instructions.** Always read and follow the labels, instructions, and warnings that accompany each product. In case of a medical emergency, call 911 or your local emergency number immediately.
**Prescription items.** We sell over-the-counter and consumer medical supply products. Where a product requires a prescription or professional authorization, it will be identified as such and additional requirements will apply.
## 4. Product Information and Availability
We work to describe products accurately, including images, specifications, and pricing. However, we do not warrant that descriptions, colors, or other content are error-free, complete, or current.
Products are subject to availability. We reserve the right to limit quantities, discontinue products, and refuse or cancel any order, including orders that appear to be placed by resellers or for fraudulent purposes.
**Pricing errors.** If a product is listed at an incorrect price, we reserve the right to cancel the order and refund any amount charged, whether or not the order has been confirmed.
## 5. Orders, Payment, and Taxes
All prices are in **U.S. dollars (USD)**. Applicable sales tax is calculated at checkout based on your delivery address.
Placing an order constitutes an offer to purchase. Your order is accepted when we send you a shipping confirmation. We reserve the right to refuse or cancel any order prior to shipment.
You represent that you are authorized to use the payment method you provide.
## 6. Shipping, Returns, and Refunds
Shipping timeframes, costs, and delivery terms are set out in our **Shipping Policy**. Return eligibility, exclusions for opened health and hygiene products, and refund timeframes are set out in our **Returns and Refunds Policy**. Both policies form part of these Terms.
## 7. Communications and Automated Calls
By providing your contact information, you consent to receive transactional communications relating to your orders, including order confirmations, shipping notices, and customer service responses.
**Marketing communications** are sent only where you have opted in, and you may unsubscribe at any time.
**Automated and AI-assisted calls.** We may place automated or artificial-voice calls only to customers who have provided prior express written consent. Consent is not a condition of purchase, and you may revoke it at any time by calling +1 (844) 298-4099, telling our representative during a call, or emailing us.
Calls to and from our support line may be recorded and transcribed for quality and record-keeping purposes.
## 8. Accounts
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
## 9. Acceptable Use
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the Site or its systems
- Interfere with the operation of the Site, including through automated scraping, bots, or denial-of-service activity
- Resell products purchased from the Site without our written authorization
- Submit false, misleading, or fraudulent information
## 10. Intellectual Property
All content on the Site — including text, graphics, logos, images, and software — is owned by Safe Care Store or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written permission.
Third-party trademarks and product names remain the property of their respective owners.
## 11. User Content
If you submit reviews, comments, photographs, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and distribute that content in connection with our business. You represent that you own or have the right to submit the content and that it does not violate any law or third-party right.
We may remove user content at our discretion.
## 12. Disclaimer of Warranties
Except as expressly stated and to the fullest extent permitted by law, the Site and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Products may carry manufacturer warranties. Those warranties are provided by the manufacturer, and we will assist you in making a claim where applicable.
**Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.**
## 13. Limitation of Liability
To the fullest extent permitted by law, Safe Care Store and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data, arising from your use of the Site or any product purchased.
Our total liability for any claim relating to a product or order will not exceed the amount you paid for that order.
Some states do not allow the exclusion or limitation of certain damages, so some of these limitations may not apply to you.
## 14. Indemnification
You agree to indemnify and hold harmless Safe Care Store from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your misuse of the Site or products.
## 15. Governing Law and Disputes
These Terms are governed by the laws of the State of **[STATE]**, without regard to conflict of law principles. Any dispute will be brought in the state or federal courts located in **[COUNTY, STATE]**, and you consent to the jurisdiction of those courts.
*[Optional — consult your attorney: an arbitration clause and class action waiver may be added here. These clauses carry specific drafting and disclosure requirements and should not be used without legal review.]*
## 16. Accessibility
We are committed to making our Site accessible to all customers, including people with disabilities. If you encounter difficulty using any part of our Site, please contact us at +1 (844) 298-4099 and we will assist you and work to address the issue.
## 17. Severability and Waiver
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right does not constitute a waiver of that right.
## 18. Changes to These Terms
We may update these Terms at any time. The "Last updated" date reflects the current version. Your continued use of the Site after changes are posted constitutes acceptance. The Terms in effect at the time of your order govern that purchase.
## 19. Contact Us
**Safe Care Store**
Website: safecareonline.com
Phone: +1 (844) 298-4099 (24/7)
Email: contact@safecareonline.com
